A good online service catalog often has a major impact on increasing the actual and perceived business value of IT
An effective service catalog enables IT to deliver business services that are more customer and service focused, which results in higher customer satisfaction, provides standardization and consistency and increases IT visibility across the organization.
This report looks into:
• Defining Customer-Focused Services
• Developing the Service Catalog
• Presenting Your Service Catalog
• Establishing a Foundation for Service Management with the Service Catalog
The service catalog is a business critical asset.
For more information increasing IT value thru the development of a Service Catalog, download this free white paper.